WebCom Technology’s VoIP (voice over Internet protocol) system allows organizations to easily communicate between branches and users at different locations. It’s compatible all of the major operating systems, including Windows, MacOS, and Linux and includes a wide range of features used by different industries.
Extensions: Through personal extensions, users can connect to the VoIP system using VoIP phones, softphones, or mobile phones. Each extension has a short 2, 3 or 4-digit number. Extensions establish a connection between the user and the system using devices such as:
- VoIP phones: VoIP systems use special Voice over IP (VoIP) phones. Most VoIP phones are desktop phones, but you can also use cordless phones or analog terminal adapters (ATA). WebCom Technology’s VoIP system supports a variety of devices, such as Snow, V-Tech, Cisco, and more.
- Mobile phones: It’s possible to use inexpensive mobile phones while avoiding the usual data quality problems and maintaining high voice quality. Users have the ability to hold calls, transfer calls, and create conference calls.
- Smart devices: Any smart device can be used with WebCom Technology’s VoIP system to make phone calls. This includes smart phones, tablets, and standard PCs.
Flexibility: The most important task of a VoIP system is reaching the user. A missed call can be an issue. WebCom Technology’s VoIP system provides solutions suitable for a variety of work environments, including:
- Registrations: One extension can be registered to multiple devices. This means that a VoIP phone, mobile phone and smart device can all ring at the same time when the extension is called. VoIP phones can be in the office, at home or in other locations such as hospitals, government building, etc.
- Redirection: Users can make use of many redirection options, such as a simple “do not disturb” (DND).
- Hot desking: In offices where their workers don’t have fixed seats, users can make VoIP calls using any phone, and it will appear as if they are using their own extension.
Emergency Calls: By default, the VoIP system will call the emergency number just like any other number; however, emergency calls receive special handling in several ways:
- Emergency call centers can be called by ordinary phone numbers. With emergency calls, the extension may present a different caller-id.
- The user can specify what location information should be provided when there is an emergency call.
- To avoid overlap with internal extensions, emergency calls always end up on trunks and not on internal extensions.
- The emergency call center sends notifications of emergency calls to staff members by email or text. The email includes the origin extension number and time of the emergency call.
- The emergency call center can call the extension back directly if the call gets disconnected.
- Recording emergency calls ensures that details of the problem are documented.
- Emergency calls can be screened by staff members. This reduces the number of false alarms and also enables building staff to get involved when there’s a real emergency situation.
Additional Features: WebCom Technology’s VoIP system has many extra features, including:
- Calls from and to an extension can be automatically and manually recorded upon the user’s request.
- The system utilizes an address book to store information. Users can edit the address book through the web interface. An address book entry can also direct the system to reject calls from a contact. The system can download an address book from a server or Google contacts.
- When the user has a new missed call, the system sends an email to the user and attaches the message to the email.
- The user can control which functions are assigned to which VoIP phone buttons.
- Users can upload a photo to their extensions, which will display as a caller-ID picture on compatible devices and appear in the web interface.
- The caller can be required to leave a name before the system calls the extension. The user can then decide to accept or reject the call. This feature helps to avoid unwanted calls.
- Every extension can be allocated prepaid credit for outbound calls. Once the user has reached the credit limit, then the calls will become inactive for the extension. Emails can notify the administrator when the credit limit has been reached.